Terms and conditions

Last updated: 28 July 2026

English translation. The French version is the governing version.

1. Publisher

Our services are published and sold by Always Late Technologies BV, a company incorporated under Belgian law, registered office at Fonteyneweg 2, 1800 Vilvoorde, Belgium, registered with the Crossroads Bank for Enterprises under number 1039.721.620, VAT BE 1039.721.620 ("we", "the Studio"). Contact: hello@alwayslatetechnologies.com.

2. Scope

2.1. These terms govern every order placed with us, unless a signed agreement says otherwise. Placing an order constitutes acceptance of them.

2.2. Our services are sold exclusively to professionals: companies, self-employed practitioners and public bodies acting within the scope of their activity. They are not offered to consumers, and the consumer right of withdrawal therefore does not apply.

2.3. A customer's own general terms of purchase do not apply unless we accept them in writing.

3. What we sell

Four things, all of them services. Nothing physical is shipped.

loket · secure file intake

A hosted application through which your own clients deposit documents via a personalised link, instead of email attachments. Rented by the month or the year. We host it, maintain it and keep it running for the duration of the subscription.

vink · secure intake questionnaire

A hosted questionnaire that returns structured, complete answers from your clients before a file is opened. Currently provided together with loket as the client onboarding bundle, not sold separately.

klok · the workflow audit

A fixed-scope consulting engagement. We sit inside your workflow, identify what actually slows it down, and deliver a written report stating plainly whether software is the answer. Delivered once, not a subscription.

Bespoke studio work

Design and development of custom software, scoped and quoted per engagement.

4. Prices and currency

4.1. All prices are stated in euro (EUR) and are exclusive of VAT. Belgian VAT at 21% is added where applicable. For customers established in another EU member state and holding a valid VAT number, VAT is reverse-charged.

4.2. For quoted work, the written quote states the full price before any work starts, and binds both parties once accepted. We do not begin billable work without an accepted quote.

4.3. Subscription prices may be revised with two months' written notice, effective at the next renewal. If you do not accept the new price, you may terminate before it takes effect.

5. Payment

5.1. Payments are processed by our payment service provider Mollie B.V. (Netherlands). The payment methods available to you are shown at the time of order. We never see or store your full card details.

5.2. Subscriptions are payable in advance for each period, by card or SEPA direct debit, renewing automatically until terminated.

5.3. Engagements (klok audits, bespoke work) are invoiced as set out in the accepted quote, and are payable within 14 days of the invoice date unless the quote says otherwise.

5.4. On late payment, and after a reminder that goes unanswered, interest accrues at the statutory rate for commercial transactions under Belgian law, together with the fixed recovery indemnity provided for by that law. Access to a subscribed service may be suspended after notice.

6. Delivery

6.1. Applications are provisioned and made available within two (2) business days of the order being confirmed. Access is delivered electronically, to the email address given at order.

6.2. Audits and bespoke work are scheduled after a scoping call, and delivered on the dates set out in the accepted quote.

6.3. Nothing physical is delivered, so no shipping cost, delivery address or return of goods is involved.

7. Trial, duration and cancellation

7.1. loket is offered with a free trial of 14 days, with no payment card and no obligation. Nothing is charged before the trial ends.

7.2. Subscriptions run without any minimum commitment. You may cancel at any time, by writing to hello@alwayslatetechnologies.com or from your account. Cancellation takes effect at the end of the period already paid for; the service stays available until then.

7.3. On termination, you may export your data before it is deleted, within the period set out in the data processing agreement.

8. Refunds

8.1. Sums already paid for a current period are not refunded pro rata on cancellation: the 14-day trial exists precisely so that the service can be evaluated before any payment.

8.2. If we fail to deliver a service you have paid for, or if a service is unavailable for a prolonged period through our fault, we refund the affected period on request.

8.3. If we are the ones ending the relationship, other than for a breach on your side, we refund the unused part of the period.

8.4. Refunds are made through the original payment method, within 14 days of our agreeing to them.

9. Your obligations

You undertake to use our services lawfully; not to circumvent their security or disrupt them; and to be responsible for the accuracy of the information you provide and for the confidentiality of your credentials. You remain solely responsible for the documents and data you collect from your own clients, and for your own obligations towards them: professional secrecy, informing data subjects, and having a legal basis to process their data.

10. Availability and support

10.1. We make reasonable efforts to keep our applications available, without guaranteeing uninterrupted operation. Interruptions may occur for maintenance, incidents or third-party dependencies. No quantified service level is guaranteed unless a signed agreement provides one.

10.2. Support is provided by email at hello@alwayslatetechnologies.com, on business days.

11. Intellectual property

11.1. Our services, their trademarks, code and visual identity remain our property. A subscription grants a personal, non-exclusive, non-transferable right of use, limited to its duration.

11.2. The data and documents you and your clients upload remain yours. We acquire no right over them beyond what is strictly necessary to provide the service.

12. Personal data

Processing for which we are the controller is described in our privacy policy. Where we process data on your behalf, the documents your clients deposit, we act as your processor, under a data processing agreement concluded under article 28 GDPR, which forms an integral part of these terms and is provided before the service starts.

13. Liability

13.1. Services are provided as described. To the extent permitted by law, our liability is limited to direct and foreseeable damage, and capped at the amounts paid by you over the 12 months preceding the event giving rise to it.

13.2. We are not liable for indirect damage, including loss of business, of clientele, or of data attributable to you.

13.3. You indemnify us against claims from your own clients or from third parties arising from a use of our services that does not comply with these terms or with the applicable regulations.

14. Changes to these terms

We may amend these terms. Substantial changes are notified to active customers, who may terminate if they refuse them. Continued use after notice constitutes acceptance.

15. Governing law and jurisdiction

These terms are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the Brussels district.